Our Process

Our Process

1. Enquiry

Contact us with your plans/requirements by phone, email, post or via the web.

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2. Consultation and Showroom

To assist in selection, visit our extensive showroom where we can discuss your needs. 
Our showrooms feature working examples of our beautiful timber products.

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3. Quotation

Following receipt of your detailed plans/requirements our sales team will provide a detailed quotation.



4. Drafting

Upon receipt of your written order we will start the drafting process which involves all details being confirmed in writing, including; glass, hardware, joinery styles, site services and known custom extras.

All drawings must be signed prior to manufacture by the client or builder.


5. Site Measure

If required a site consultation will be scheduled where we can take site measurements and discuss your needs in more detail.

6. Production

At this stage all details and contacts are forwarded to our production department for manufacture and co-ordination of delivery and installation (if required).

7. Despatch

Following receipt of progress claims goods will be released for delivery/pickup.

Production management will liaise with you regarding ETA to co-ordinate with site time requirements.
Logistics mode, address and details will be confirmed at this point.

8. Site Installation

Production management can liaise with your site personnel and our professional contractors to co-ordinate the installation of your joinery (if required, installation available in selected areas only).

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